Responsible Gaming at cb678
cb678 is committed to providing a safe, fair, and enjoyable betting environment for all players across Bangladesh. Our responsible gaming programme gives you the tools, resources, and support you need to stay in control of your gambling activity at all times. For adults aged 18 and above only.
Our Commitments
cb678 Responsible Gaming Framework
cb678 takes player welfare seriously. Our responsible gaming framework is built around six core commitments that protect every player on our platform, from first-time bettors in Dhaka to experienced players across Chittagong, Sylhet, and beyond.
Strict 18+ Age Verification
cb678 requires all players to verify their age and identity before accessing real-money features. Our KYC process uses National ID documents to confirm that every account holder is at least 18 years of age.
Deposit Limit Controls
Set daily, weekly, or monthly deposit limits directly from your cb678 account settings. Once a limit is set, it cannot be increased for a mandatory cooling-off period to prevent impulsive decisions.
Session Time Controls
Use session reminders and time-out features to monitor how long you spend on the platform. cb678 will alert you when your pre-set session duration is reached and can automatically log you out.
Self-Exclusion Programme
If you feel gambling is becoming a problem, cb678's self-exclusion tool allows you to suspend your account for a defined period or permanently. During exclusion, all marketing communications are stopped immediately.
Reality Check Alerts
Reality check notifications remind you of the time elapsed and the net result of your session at regular intervals. These alerts are designed to help you make informed decisions about continuing to play.
Dedicated Support Team
Our support team is trained in responsible gaming and is available around the clock to help any player who is concerned about their gambling behaviour. Reach us at the email address in the footer below.
§ 01 Age Restriction Policy
cb678's age restriction policy is non-negotiable and is enforced at every stage of the player journey. Before any player can make a deposit or place a bet on cb678.app, they are required to complete our identity verification process. This involves submitting a copy of a valid Bangladesh National ID card, passport, or other government-issued identity document that confirms the player's name, date of birth, and photograph.
In cases where our systems identify any uncertainty about a player's age — for example, where the information provided during registration is inconsistent — cb678 will suspend access to real-money features and request additional documentation before permitting the player to continue. cb678 reserves the right to close any account found to belong to a person under 18 years of age and to withhold any funds associated with that account pending investigation.
cb678 also strongly encourages parents and guardians to make use of parental control software to prevent minors from accessing online gambling sites. Tools such as net filtering services can help restrict access to gambling content on shared family devices. See the Protecting Minors section of this page for further guidance.
Age Verification Process
§ 02 Gambling Awareness
Gambling is an enjoyable form of entertainment for millions of people around the world, including across Bangladesh. The vast majority of cb678 players engage with the platform in a healthy, recreational way — setting a budget, enjoying the experience, and treating any winnings as a bonus rather than an expectation. However, cb678 also recognises that for a small number of people, gambling can become problematic, and we take our responsibility to those players very seriously.
Understanding How Gambling Works
Every game available on cb678 — from slots and live casino tables to sports betting markets — is designed with a built-in statistical advantage for the operator over the long term. This is known as the house edge or Return to Player (RTP) rate. While individual sessions can result in wins, no gambling strategy can overcome the house edge over a sustained period. cb678 encourages all players to understand this before placing real-money bets.
Healthy Gambling Habits
cb678 recommends the following principles to all players to help maintain a healthy relationship with gambling:
- Gamble with money you can afford to lose. Only ever bet with funds that you have set aside specifically for entertainment — never use rent money, bill payments, or savings.
- Set a budget before you start. Decide in advance how much you are willing to spend in a session and stick to it, regardless of outcomes.
- Treat gambling as entertainment, not income. Winnings should be treated as a pleasant surprise, not as a reliable source of income or a way to solve financial problems.
- Take regular breaks. Step away from the screen regularly. Extended gambling sessions impair decision-making and increase the risk of chasing losses.
- Never chase losses. Trying to win back money you have lost by placing larger bets is one of the most common paths to problem gambling. If you have reached your budget, stop for the day.
- Do not gamble under the influence. Gambling while affected by alcohol or substances reduces your ability to make rational decisions and is strongly discouraged.
- Balance gambling with other activities. A healthy lifestyle includes a variety of leisure activities. If gambling is becoming your primary source of entertainment or social interaction, it may be time to review your habits.
Remember: Gambling on cb678 should always be a fun, voluntary activity. The moment it stops feeling fun — or starts causing stress, financial pressure, or conflict in your relationships — it is time to use one of the tools described below or to reach out to our support team.
§ 03 Player Protection Tools
cb678 provides a comprehensive set of player protection tools that can be accessed at any time through your account settings. These tools are designed to give you meaningful control over your gambling activity and to help you stay within limits you have set for yourself. All tools are available free of charge and take effect immediately or within a short mandatory processing window.
Deposit Limits
Set a maximum deposit amount per day, week, or month. Limits apply immediately when reduced. Increases require a 7-day cooling-off period.
Loss Limits
Cap the total amount you can lose within a defined period. When the loss limit is reached, no further bets can be placed until the period resets.
Time-Out
Take a short break from cb678 for 24 hours, 7 days, or 30 days. Your account is temporarily suspended and all marketing is paused.
Marketing Opt-Out
Opt out of all promotional communications including bonus offers, game launch alerts, and seasonal promotions at any time via account settings.
How to Access Your Protection Tools
All responsible gaming tools are accessible by logging into your cb678 account and navigating to the "Responsible Gaming" section within your account settings. From there, you can view your current limits, set new limits, or request a time-out or self-exclusion. If you experience any difficulty accessing these tools, contact the cb678 support team directly at the email address shown in the footer of this page — our team will apply any requested restriction on your behalf within one business day.
Cooling-Off Periods for Limit Increases: To protect players from impulsive decisions, cb678 applies a mandatory 7-day cooling-off period before any deposit or loss limit increase takes effect. Reductions to limits, time-outs, and self-exclusions take effect immediately with no cooling-off period. This asymmetric design is intentional and is a core part of our player protection framework.
§ 04 Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available on cb678. When you activate self-exclusion, your account is fully suspended for the duration you select, and cb678 will take all reasonable steps to prevent you from creating a new account during the exclusion period. Self-exclusion is designed for players who feel that their gambling has become, or is at risk of becoming, a serious problem.
Self-Exclusion Options
cb678 offers the following self-exclusion durations, all of which take effect immediately upon request:
- 6 months — suitable for players who need a significant break to reassess their gambling habits.
- 1 year — recommended for players who have identified a pattern of problematic gambling behaviour.
- 3 years — for players who require a longer period away from gambling to recover and stabilise.
- Permanent (Lifetime) — for players who wish to permanently close their cb678 account and never return. This option is irreversible.
What Happens During Self-Exclusion
Once self-exclusion is activated on your cb678 account, the following measures are applied immediately and automatically:
- Your account is locked and you cannot log in or place bets for the duration of the exclusion.
- All pending marketing communications, bonus offers, and promotional emails are cancelled and suppressed for the duration of the exclusion.
- Any remaining balance in your account will be returned to your registered bKash, Nagad, or Rocket wallet within 5 business days.
- cb678 will make reasonable technical efforts to prevent you from registering a new account during the exclusion period. If you believe a new account has been created in error during your exclusion, contact our support team immediately.
Requesting Self-Exclusion
To activate self-exclusion, log in to your cb678 account, navigate to Account Settings, and select "Self-Exclusion" under the Responsible Gaming menu. If you are unable to log in or prefer to request exclusion directly, send an email to the support address shown in the footer of this page with the subject line "Self-Exclusion Request". Please include your registered username and preferred exclusion duration. Our team will process your request within 24 hours.
Self-Exclusion Cannot Be Reversed Early: Once a self-exclusion period has been set and confirmed, cb678 will not reverse or shorten it under any circumstances, including requests from the account holder. This policy exists specifically to protect you during a vulnerable period. After the exclusion period ends, there is an additional 7-day reflection period before the account is reactivated, during which you must actively confirm your wish to return to the platform.
§ 05 Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. cb678 wants every player to be aware of the warning signs so that they can seek help at the earliest possible stage. Problem gambling affects people of all backgrounds — it is not a character flaw, but a behavioural pattern that can be addressed with the right support.
The following are common warning signs that gambling may have moved from a leisure activity to a problematic behaviour:
- Preoccupation: Spending a significant amount of time thinking about gambling — reliving past wins, planning the next session, or looking for ways to fund gambling.
- Escalation: Needing to bet larger and larger amounts to feel the same level of excitement as before.
- Loss of control: Making repeated unsuccessful attempts to cut down, control, or stop gambling.
- Withdrawal symptoms: Feeling restless, irritable, or anxious when trying to reduce or stop gambling.
- Escape gambling: Using gambling as a way to cope with stress, depression, anxiety, or other personal problems.
- Chasing losses: Returning to gamble the next day in an attempt to win back money lost the previous day.
- Dishonesty: Lying to family members, friends, or colleagues to conceal the extent of your gambling activity.
- Financial impact: Borrowing money, selling possessions, or using funds allocated to essential expenses such as rent, food, or bills to fund gambling.
- Relationship strain: Gambling causing significant conflict or distress in relationships with family, friends, or a partner.
- Illegal acts: Committing or considering illegal acts such as theft or fraud to finance gambling.
If you recognise two or more of the above signs in your own behaviour, cb678 strongly encourages you to use one of the player protection tools described on this page, or to reach out to a professional support organisation for guidance. Early intervention is the most effective approach — do not wait until the situation becomes unmanageable.
§ 06 Self-Assessment
The following self-assessment questions are adapted from internationally recognised responsible gambling screening tools. Answer each question honestly and privately — if you answer "yes" to three or more questions, we recommend speaking with our support team or reaching out to a professional counselling service.
Have you ever gambled more money than you originally intended to spend in a single session?
Have you ever borrowed money from family, friends, or any financial institution specifically to fund gambling?
Has gambling caused you to lose time away from work, study, or important responsibilities in the past 12 months?
Do you find yourself returning to gamble the next day in order to try to win back money you lost?
Have you ever felt restless, irritable, or anxious when you tried to reduce or stop gambling?
Have you concealed or downplayed the extent of your gambling from people close to you?
Do you gamble to escape personal problems, stress, or difficult emotions rather than for entertainment?
Have you ever felt a compelling urge to gamble that was difficult to resist, even when you knew you should stop?
What to do if you answered "yes" to several questions: There is no shame in recognising that gambling has become a problem. The most important step is to act now. Use cb678's self-exclusion tool to take a break, and consider reaching out to a trained counsellor. Details of support organisations available to players in Bangladesh are listed in the Support & Resources section below.
§ 07 Support & Resources
cb678 believes that no player should face a gambling problem alone. If you or someone you know is struggling with gambling-related harm, the following resources and contact points are available to provide confidential support and guidance.
cb678 Support Team
The cb678 responsible gaming support team is available 24 hours a day, 7 days a week. Our team members are trained to handle sensitive conversations about problem gambling with empathy and discretion. To reach us, use the support email address displayed in the footer of every page on cb678.app. Please mark the subject line of your message as "Responsible Gaming Support" so that your message is routed to the appropriate team member immediately.
cb678 can assist you with the following directly:
- Setting or reducing deposit limits on your account.
- Activating a time-out period or self-exclusion.
- Stopping all marketing and promotional communications.
- Closing your account and returning your remaining balance.
- Providing referrals to professional counselling and support services.
General Guidance for Players in Bangladesh
cb678 recommends that any player in Bangladesh who is concerned about their gambling behaviour consider the following steps alongside using our platform tools:
- Speak to a trusted person. Talking honestly about a gambling problem with a family member, close friend, or religious counsellor can be a meaningful first step toward recovery.
- Consult a mental health professional. Problem gambling has strong links to anxiety, depression, and other mental health conditions. A qualified psychiatrist or psychologist in Dhaka, Chittagong, or other major cities across Bangladesh can provide confidential assessment and support.
- Review your finances. If gambling has caused financial difficulties, consider speaking with a financial adviser or a non-profit debt counselling service to create a realistic recovery plan.
- Inform your bKash, Nagad, or Rocket provider. Mobile financial service providers in Bangladesh may be able to assist with blocking specific transaction categories at the account level if requested.
Confidentiality: All responsible gaming conversations with the cb678 support team are treated with strict confidentiality. We will not share the content of your support interactions with any third party except where required by law. You do not need to feel embarrassed about reaching out — our team is here to help, not to judge.
§ 08 Protecting Minors
Protecting children and young people from accessing gambling content is one of cb678's most important responsibilities. While our KYC verification process prevents minors from registering accounts, cb678 also strongly encourages parents and guardians to take proactive steps to prevent access to gambling content on shared devices and household internet connections.
Recommendations for Parents and Guardians
- Use device-level parental controls. Modern smartphones, tablets, and computers offer built-in parental control features that allow adults to restrict access to specific websites and categories of content. Enable these controls on any device accessible to minors in your household.
- Use internet filtering software. Install reputable web filtering software on your home router or individual devices to block access to gambling websites at the network level.
- Keep your cb678 login credentials secure. Never share your cb678 username or password with anyone, including family members. Log out of your account after every session on shared devices.
- Educate young people about gambling risks. Open, age-appropriate conversations about the risks of gambling — including the fact that it is for adults only and that the house always has an edge over the long term — are among the most effective preventive measures available to parents.
- Monitor device activity. Be aware of the websites visited on shared devices and talk to young people about anything concerning you notice.
Reporting Suspected Underage Use
If you have reason to believe that a minor is using a cb678 account — whether your own account or another — please contact the cb678 support team immediately using the email address in the footer of this page. Include as much information as possible. cb678 will investigate all reports of suspected underage access and will suspend the relevant account pending investigation. The protection of minors takes absolute priority in all such cases.
cb678 Zero Tolerance Policy: cb678 operates a zero-tolerance policy with respect to underage gambling. Any account found to be held by or used by a person under the age of 18 will be permanently closed. Any funds in such an account will be withheld pending investigation and will not be returned to the account holder. cb678 may also report incidents of underage access to relevant authorities.
Play Safely on cb678 — Your Wellbeing Comes First
cb678 is committed to providing a safe and enjoyable experience for every player in Bangladesh. Explore the platform with confidence knowing that our responsible gaming tools are always available. 18+ only. Play responsibly.